Customer Complaints

At Bank of Jordan, we strive for excellence in providing the highest levels of customer service, beyond expectations. We would like to inform you that if you are not satisfied with any of our services or products, you can inform us through one of the following channels of communication:

• Direct call to this number : 02 2411485
• Email: [email protected]
• Through a personal visit to the regional administration building
• By fax: +970 2 2952705

The compliance unit in the bank has been assigned to receive and handle customer complaints, as it processes the complaint within 10 days, which can be extended according to the nature of the complaint, provided that it does not exceed 30 business days from receiving the complaint, with an explanation of the reasons for the extension to the complaining customer.

* In the event that he is not satisfied with the response of the Customer Complaints Unit, the complaining customer has the right to resort to the Palestinian Monetary Authority or the judiciary, noting that you can contact the Palestinian Monetary Authority through the following website: www.pma.ps/ar